General

The owner of this web site is LGC Group, trading as justdiscrepair.com whose address is 3 Oval Crescent, Rushden, NN10 0JD ('LGC Group'/'we' /'us'/'our').

Your contract for repairs made through the Site is with LGC Group trading as .

You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of services you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the service, you will receive a full refund.

No contract for the sale of any service will subsist between you and LGC Group until LGC Group receives the item(s) for repair. We will confirm that the item(s) have been received and dispatched back to you by confirmation emails. These confirmation emails amount to an acceptance by LGC Group of your offer to buy services from LGC Group or a third party supplier that is engaged on your behalf by LGC Group (whether or not you receive that email).

You agree that email can be used as a long-distance means of communication.

You must check that the details on these confirmatory emails are correct as soon as possible and you should print out and keep a copy of them.

LGC Group will not pass on your personal or credit or debit card details to any third party except where an additional security check may be deemed necessary. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information.

You undertake that all details you provide to LGC Group for the purpose of ordering or purchasing goods or services are correct, that the credit, debit card, or payment account you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

If there are any changes to the details supplied by you it is your responsibility to inform LGC Group as soon as possible.

All purchases are non-exchangeable, non-refundable and non-transferable except where otherwise stated as part of our repair guarantee.

You may cancel your order at any time prior to your despatch of the items for repair, by email to sales@lgcgroup.co.uk or by post, or by telephoning 0845 468 2125 during normal office hours.

Once LGC Group receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to LGC Group from your credit card, pr payment account in relation to your order will be re-credited to that credit card or payment account as soon as possible and in any event within 30 days of your order.

Posting of orders

Customers are permitted to use our FREEPOST service on the understanding that they do not send discs in excessive packaging, including standard CD/DVD cases and the like. Discs should be removed from such casing and sent in a a plastic sleeve or similar. Customers can also order CD Mailers direct from us.

LGC Group reserves the right to make a charge to cover additional postage expenses for excessively packaged discs.

Liability

This section applies only to the extent permitted by law. For the avoidance of doubt, LGC Group do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from LGC Group's negligence or wilful default, or that of LGC Group's employees, agents or subcontractors or (b) fraudulent misrepresentation.

LGC Group does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

If an error is discovered in the price of the goods or services that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms.

LGC Group will do its best to correct errors and omissions as quickly as practicable after being notified of them.

TO THE FULLEST EXTENT PERMITTED BY LAW, LGC GROUP IS PROVIDING THIS SITE AND ITS CONTENTS ON AN 'AS IS' BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, LGC GROUP DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, LGC Group shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify LGC Group of the problem in writing at the address stated in the confirmation e-mail within 10 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.

You and LGC Group will only be liable under these Terms for losses which are a reasonably foreseeable consequence of the relevant breach of contract.

Attempts to repair your discs may damage your discs, particularly if they are already damaged, cracked, warped or contain foil damage. It is your responsibility to back up all discs you may send to LGC Group for Service. LGC Group shall not be responsible at any time for loss, alteration or corruption of any software, data, music or other information on your discs. You agree that any use of the Service is entirely at your own risk. The Service is provided "As Is" without warranty of any kind, either expressed or implied, and LGC Group disclaims any and all warranties, including but not limited to: (1) any warranties concerning access to the Service or the availability, accuracy, or usefulness of the Service; or (2) any warranties that the efforts by LGC Group will be successful in repairing your disc(s), that LGC Group's efforts will not damage your disc, or that the Service is fit for a particular purpose. The entire liability of LGC Group for each disc is limited to the amount you paid LGC Group to try and repair your disc. If LGC Group tries to repair your disc and it is damaged during the Services, you are still liable for the cost of the Service.

The products and services sold on the Site are provided for private domestic and consumer use only. Accordingly, LGC Group do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from LGC Group.

Even after a disc has been completely resurfaced and all its scratches removed, this does not guarantee that a disk will work again as there could be any number of other reasons why a disc doesn't play on your machine. LGC Group's money back guarantee only applies to the repair and removal of damage to the playing side of the disc.

Processing of orders

Credit, Debit cards and payment accounts are debited on the day of ordering by LGC Group. All prices include sales taxes (where applicable) unless otherwise stated, and no charge is made for shipping.

LGC Group aims to arrange shipment of all 'in stock' items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. LGC Group are not able to supply dates our suppliers may get an item in stock.

In the case of our Disc Repair Service, it is your responsibility to send your items for repair and ensure that discs are not damaged during transit. LGC Group accepts no liability whatsoever for discs damaged either through delivery to LGC Group from you or sent back to you by LGC Group. LGC Group will not be liable, nor will it accept liability for, any damage to discs occurring through transit. Any insurance, as well as the mode of shipment, are your responsibility. Insurance claims must be filed directly with the insurance provider.

If there are discrepancies between the number of discs received and the number of discs ordered and paid for, any such discrepancies must be resolved before your order is processed.

We aim to process disc repairs and and put them in the post back to you within 24 hours during a normal working weekday. There may be a delay for larger orders or depending on the number of orders we are processing. We will notify you by email of any excessive delay.

Our standard Returns Policy applies to all purchases from LGC Group.

Delivery/title/risk

The period stated within which you will receive your order is approximate. Items received for repair will be sent to the address given by you in your order and stated in the Order Confirmation.

Title to any product ordered will pass to you once LGC Group has received payment in full for that product. Risk in any product ordered will pass upon delivery to you.

Miscellaneous

We shall have no liability to you for any delay in the delivery of products or services ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.

No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.

You may not permit, create unauthorized framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.

In these Terms, 'Intellectual Property Rights' means patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the Site shall be owned by us absolutely.

Subject to the licence granted to you to use the Site, LGC Group reserves all rights, title and interest in its Intellectual Property Rights in the Site. Any goodwill accruing from use of LGC Group and its affiliates' trade marks, trade and business names and service marks under this Agreement will vest in LGC Group and its affiliates, as appropriate.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. LGC Group tracks the electronic 'fingerprints' of every order placed on LGC Group to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

We reserve the right to terminate this Agreement and to suspend or terminate your access to the Site immediately and without notice to you if:

• you fail to make any payment to us when due;
• you breach the terms of this Agreement (repeatedly or otherwise);
• when requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;
• we suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity on the Site.

LGC Group may amend these Terms from time to time, and place the new version on the Site. For users purchasing goods or registering on the Site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms Otherwise, such changes will be effective against existing users thirty days following posting of the amended version on the Site. Your continued use of the Site following LGC Group's posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the Site.

These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between LGC Group and you relating to your purchase. LGC Group advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by LGC Group. We will store a copy of the contract entered into by you with LGC Group. You are advised to read (and are responsible for reading) fully all information on this website.

If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.

This Agreement will be governed by and construed in accordance with English law and you will submit to the non-exclusive jurisdiction of the courts of England.